Frequently Asked Questions
What is your shipping Policy?
Turnaround times vary based on products and services ordered.
Photo paper prints without mounting, press printed cards, and fine art paper prints without mounting typically have a production time of 1 business day. Additional time will be required for other items such as prints with mounting, canvas prints, albums, MetalPrints, and framed prints.
For a complete list of our product turnaround times, click here.
If you need to reduce the standard production time for an item, a Production Rush may be added:
- 50% Rush - 50% additional product cost for the order, requires 1 fewer day in production (Example: a photo paper print with mounting normally requires 2 business days, the 50% rush would allow it to be completed in 1 business day)
- 100% Rush - 100% additional product cost for the order, requires 2 fewer days in production (Example: a framed print normally requires 3 business days, the 100% rush would allow it to be completed in 1 business day)
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact firstname.lastname@example.org.
Can I cancel an order?
Unless the order has already gone into production you can cancel it. Please contact email@example.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take 7-10 business days.
How do I return my package?
For a refund or a replacement, please email firstname.lastname@example.org
Can you ship to Canada/International/APO/FPO addresses?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
How can I keep up with your new work?
Sign up for the newsletter where you will receive information about new available prints, discounts, sales, special events and announcements. Also, follow us on Facebook and Instagram. You can use the icons at the bottom of this page to head directly to our profiles.